Category: AI and CX
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Paid Media Is Coming to AI Conversations (Yes, Even the Personal Ones)
Paid and sponsored content in AI models is here. Small test are proving valuable as brands try to connect authentically without intrusion.
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AI Trends 2026: From Tools to Team Members
AI marketing in 2026 is shifting from tools to agentic AI, AI search, and operational workflows. Learn how brands must adapt to stay visible.
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Maximizing AI Benefits: ChatGPT and Chatbots Explained
In our latest episode, we discuss the early days of ChatGPT and custom GPTs. Plus how to train Chatbots for marketing, CX, and conversions.
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The AI Revolution in Customer Experience: Transforming Contact Centers into Innovation Hubs
A look at how AI is transforming customer contact centers, including tips to train your AI conversationally and contextually.
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Microsoft Plans to Release Autonomous AI Agents to Scale Your Team
Microsoft announces plans to release autonomous AI agents (similar to custom GPTs) to help brands automate tasks.
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The AI Revolution in Contact Centers: Driving Efficiency, Satisfaction, and Revenue
70% of contact centers increasing their AI spending in 2023 and 2024. As contact center leaders press down on the AI throttle, here’s a look at how AI is impacting customer contact centers.
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Talkdesk Wants to Personalize Your CX with Generative AI
Talkdesk uses GenAI to deliver hyper-personalized customer experiences that adapt to each customer’s unique profile, history, usage patterns, location, demographics, and emotional state.
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The Emerging Role of AI in Elevating Customer Experiences
AI has come a long way since the early bots that answered customer questions. Today, AI Agents are empowering the customer experience in exciting new ways.
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Zomato Launches AI Chatbot to Enhance Food Ordering Experience
Zomato AI unveiled an artificial intelligence chatbot to spice up meal ordering with seamless customer service.
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Salesforce Gets Brainier With Einstein Studio for Building Custom AI
Salesforce launched Einstein Studio, which enables customers to craft their own highly personalized models to power predictive insights.
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DoorDash Bets on AI to Drive New Customer Experiences
DoorDash experiments with DashAI to create new customer experiences powered by AI.